LabManager succeeds when you succeed.
We have produced extensive help files which come with LabManager. They are accessible by clicking on the help buttons in LabManager, or by selecting LabManager Help from the Help menu at the top of your screen.
Occassionally these files may be misplaced. On a Mac, they should be stored in the same folder as the LabManager database. This will be stored in the Applications Folder. On a PC the help files are stored inside the LabManager Program folder in the folder C:\Windows\Programs (or C:\Windows\Programs(x86) in Vista).
You can always find an up to date version of the Help files by cloicking Help below our Logo at the top of this web page.
Many other frequent problems and questions are addressed on our FAQ page. Click on the link above.
ALWAYS Back Up
If you are experiencing problems with LabManager, please copy the data file right away. Really, you should make a copy every day or two as many problems are not immediately evident and a backup will save your data. We may ask you to send us your backup for repair or recovery.
I need more support.
We know the unexpected happens. If you have a problem that is not answered by the Help or FAQ pages, please email us at:
Please be sure to include the following:
1 -Your name
2- Your Serial Key (if you have one)
3- Your operating system
4- The version of LabManager you are using
5- Your phone number (if phone support should prove necessary)
6-Description of the problem you are having
We will make every effort to answer your questions and get you operational again in a timely way.